Terms & Conditions

Last updated: January 15, 2026

1. Introduction

These Terms & Conditions (“Terms”) govern all services provided by Grand Telecom US (“Company,” “we,” “us,” or “our”). By using our phone systems, VoIP services, SMS/MMS services, internet-based communications, hardware, or support solutions (collectively, “Services”), you agree to these Terms.

2. Service Description

Grand Telecom US provides hosted PBX, VoIP calling, SIP trunking, SMS/MMS messaging, telecom hardware, installation, and technical support. Service availability may vary based on internet connection quality, device compatibility, and network environment.

3. E911 & Emergency Calling

VoIP-based emergency calling relies on your internet connection and correct registration of your service address.

• You are responsible for providing your accurate physical address.
• Power outages, ISP issues, router failures, or equipment problems may prevent 911 calls from completing.
• Grand Telecom US is not liable for delays or failures related to E911 caused by third-party networks or customer equipment.

4. Customer Responsibilities

• Maintain a stable network and internet connection.
• Protect login credentials and access to devices.
• Ensure equipment is properly installed and powered.
• Comply with all telecom and SMS regulations.

5. SMS/MMS Compliance (TCPA/10DLC)

By using our messaging services, you agree to:

• Obtain consent before sending messages to recipients.
• Use messaging for lawful, non-abusive purposes.
• Register required messaging campaigns (10DLC) when applicable.
• Understand that carriers may block unregistered or non-compliant traffic.

6. Billing & Payments

• Invoices must be paid by the due date to avoid suspension.
• Hardware sales are final unless otherwise specified.
• Recurring services continue until cancelled in writing.
• Prorated charges may apply when modifying services mid-cycle.

7. Acceptable Use Policy

You agree NOT to use our Services for:

• Fraudulent or deceptive calls
• Spam or robocalling
• Illegal activities
• Harassment or abuse

8. Data, Call Logs & Call Recording

• We may store call logs, recordings (if enabled), SMS history, and diagnostic data to deliver service and support.
• You are responsible for complying with federal and state call-recording laws.

9. Service Availability & Support

While we strive for high uptime, we do not guarantee uninterrupted service. Outages may occur due to internet failures, upstream carriers, hardware, or maintenance. Support is provided through the channels listed on our website.

10. Limitation of Liability

To the fullest extent permitted by law, Grand Telecom US is not liable for:

• Loss of business revenue
• Loss of data
• Missed calls or messages
• Outages caused by third-party networks
• 911 failures resulting from internet outages or unreported address changes

11. Indemnification

You agree to indemnify and hold harmless Grand Telecom US from claims arising from misuse of the Services, illegal activity, or customer-side equipment failures.

12. Changes to These Terms

We may update these Terms occasionally. Your continued use of Services after updates constitutes acceptance.