Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

• Account information (name, email, phone, billing details)
• Device and network information
• Call detail records (CDRs)
• SMS/MMS logs (but not message content unless required for troubleshooting)
• Voicemail and call recordings (if you activate recording features)
• Website usage analytics and cookies

2. How We Use Your Information

• Providing VoIP, SMS, PBX, and telecom services
• Billing and account management
• Troubleshooting and technical support
• Fraud prevention and network security
• Legal compliance (e.g., 911 requirements, call trace requests)

3. Call Logs & Recordings

Call logs may be stored for regulatory compliance, billing, and troubleshooting. Calls are only recorded if you enable recording.

4. SMS/MMS Data

Content may pass through our systems for delivery but is not stored unless required by law or needed to resolve a support case.

5. Sharing Your Information

We may share data with:

• Upstream carriers (for call and SMS delivery)
• Regulatory agencies when legally required
• Payment processors
• Emergency services (E911)

6. Security Measures

We use encryption, authentication, firewalls, and access control to secure data. No system is 100% secure, but we maintain industry-standard protections.

7. Data Retention

• CDRs: typically 12–24 months
• SMS logs: 3–12 months depending on carriers
• Voicemail and recordings: until deleted by the customer
• Billing records: minimum 7 years (IRS compliance)

8. Your Rights

• Request access to your data
• Request deletion (where legally allowed)
• Update account information

9. Cookies

Our website may use cookies for analytics and improved user experience.

10. Contact Us

If you have any questions about this policy, contact us using the information on our website.