About Us
Who We Are
Grand Telecom is a family owned business with 20 years of telephone experience. Our company has grown together with the quick pace of the telephone industry, moving from onsite PBX installations to IP Based systems and now systems in the cloud. We pride ourselves in not just selling you a system, but analyzing your needs, reviewing your current phone bill and giving you a price comparison. This process will show you what you can save, working with your budget, and customizing a solution that works for you.
Whether it means building your own cloud system with the ability for unlimited extensions, hosted (paying per extension), or an onsite VOIP system for those that do not want to rely on the internet for their phones to work. Contact us for more information and to get the process started.
CALL CENTER FEATURES
Monitor live what is going on in your call center
This will give you the ability to see the number of calls waiting, the listing of individual callers and to be able pull a call out of the queue. You can listen in to the agent's phone calls and a real time update of their status. VIP customers can get priority over other callers. You can give your customers the option to choose the call back feature and many other custom widgets that can be created to suit your needs. Call us now for a free demo!
Historical Data that Means Something
The system provides clear yet informative reports with all the information a manager would need to get a full picture of what is going on in their call center. This includes average queue times, average handling times and average abandonment rate. You will have the ability to receive an informative list of abandoned calls that get updated and removed if the customer called back and has spoken to an agent already. Contact us today for a free demo!
Get a free Quotation
Our Services
Grand Telecom has been serving the tri state area and has experience with large call centers for last 20 years.
Hosted Phone Systems
Build your own system in the cloud
Fire Alarms
Burglar Alarms
Access Control
CCTV
Testimonials
Grand Telecom provides exceptional telecommunication services. Their phone services are reliable, fast and affordable. I have been a customer for the past few years and have experienced minimal downtime or issues with their services. Their customer service team is also highly responsive and helpful, always ready to assist with any inquiries or concerns. Additionally, Grand Telecom is constantly improving and updating their technology to ensure that their customers receive the best possible experience. I highly recommend Grand Telecom to anyone in need of a reliable and affordable telecommunication provider" by
Elliot Adler
Medrite Urgent Care
Since we joined the Grand Telecom team, it changed our customer service to the next level. Great live monitoring and reporting that we need for our business to run efficiently. Very quick customer service from Grand Telecom when needed. Always accommodating our needs in a timely manner. We are very satisfied that we made the switch to Grand Telecom!”
Yehida Strohli
Park Ave Health Center.
“We are so happy with our decision to switch our phone system to Grand Telecom! The whole process was seamless and took only a few days! Their staff is available and always ready to help!!”
Aaron Stern
Bedrock Care